Privacy Policy

1. Who We Are

Diamant Regent ("we", "us", "our") operates the website www.diamantregent.ca. We are a family-owned fine jewelry business based in Montreal, Quebec, Canada. For any privacy-related questions, contact us at info@diamantregent.ca.

2. Information We Collect

We collect the following types of information:

• Usage data — pages visited, time spent, device type, browser, and general location (city/country level). Collected via Google Analytics 4 only with your consent.
• Order & account data — name, email, shipping address, and payment information when you make a purchase. This is processed and stored by Shopify.
• Communications — messages you send us through our contact or special orders form.

3. Cookies & Analytics

We use Google Analytics 4 to understand how visitors use our website. This service uses cookies — small text files stored in your browser — to distinguish unique visitors and track behavior over time.

We do not activate analytics cookies until you give explicit consent. If you decline, no analytics data is collected and the site functions exactly the same. You can change your preference at any time by clearing your browser cookies and revisiting the site.

Google Analytics data is stored on Google's servers. For more information, see Google's Privacy Policy.

4. How We Use Your Information

• To process and fulfill your orders
• To respond to your inquiries and special order requests
• To improve our website and product offerings (analytics, with consent only)
• To send marketing emails, only if you have subscribed and consented

We never sell your personal information to third parties.

5. Third-Party Services

• Shopify — our e-commerce platform handles all payment and order data. See Shopify's Privacy Policy.
• Formspree — processes form submissions from our Contact and Special Orders pages (name, email, and inquiry details) and forwards them to us by email. Data is transmitted securely and not used for any other purpose. See Formspree's Privacy Policy.
• Google Analytics 4 — website analytics, activated only with consent.
• Google reCAPTCHA v3 — used on our Special Orders form to protect against spam and bots. It operates invisibly in the background and may collect data such as your IP address and browser behaviour, which is sent to Google. No user interaction is required. See Google's Privacy Policy and Terms of Service.

6. Your Rights (Quebec Law 25 / Bill 64)

Under Quebec's Act respecting the protection of personal information in the private sector (Law 25), you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for analytics at any time
• File a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise any of these rights, contact us at info@diamantregent.ca.

7. Data Retention

Order and account data is retained for as long as your account is active or as required by law. Analytics data in Google Analytics is retained for 14 months by default. You may request deletion of your data at any time.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

9. Contact

For any privacy questions or requests, contact us at: info@diamantregent.ca